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### 10.3 Commonly Seen Problems

- Error code ‘`Not supported`’ from Dirmngr

  Most likely the option `enable-ocsp` is active for gpgsm but Dirmngr's OCSP feature has not been enabled using `allow-ocsp` in `dirmngr.conf`.

- The Curses based Pinentry does not work

  The far most common reason for this is that the environment variable `GPG_TTY` has not been set correctly. Make sure that it has been set to a real tty devce and not just to ‘`/dev/tty`’; i.e. ‘`GPG_TTY=tty`’ is plainly wrong; what you want is ‘`GPG_TTY=`tty``’ — note the back ticks. Also make sure that this environment variable gets exported, that is you should follow up the setting with an ‘`export GPG_TTY`’ (assuming a Bourne style shell). Even for GUI based Pinentries; you should have set `GPG_TTY`. See the section on installing the `gpg-agent` on how to do it.

- SSH hangs while a popping up pinentry was expected

  SSH has no way to tell the gpg-agent what terminal or X display it is running on. So when remotely logging into a box where a gpg-agent with SSH support is running, the pinentry will get popped up on whatever display the gpg-agent has been started. To solve this problem you may issue the command

                echo UPDATESTARTUPTTY | gpg-connect-agent

  and the next pinentry will pop up on your display or screen. However, you need to kill the running pinentry first because only one pinentry may be running at once. If you plan to use ssh on a new display you should issue the above command before invoking ssh or any other service making use of ssh.

- Exporting a secret key without a certificate

  I may happen that you have created a certificate request using `gpgsm` but not yet received and imported the certificate from the CA. However, you want to export the secret key to another machine right now to import the certificate over there then. You can do this with a little trick but it requires that you know the approximate time you created the signing request. By running the command

                  ls -ltr ~/.gnupg/private-keys-v1.d

  you get a listing of all private keys under control of `gpg-agent`. Pick the key which best matches the creation time and run the command

                  /usr/local/libexec/gpg-protect-tool --p12-export ~/.gnupg/private-keys-v1.d/foo >foo.p12

  (Please adjust the path to `gpg-protect-tool` to the appropriate location). foo is the name of the key file you picked (it should have the suffix `.key`). A Pinentry box will pop up and ask you for the current passphrase of the key and a new passphrase to protect it in the pkcs#12 file.

  To import the created file on the machine you use this command:

                  /usr/local/libexec/gpg-protect-tool --p12-import --store  foo.p12

  You will be asked for the pkcs#12 passphrase and a new passphrase to protect the imported private key at its new location.

  Note that there is no easy way to match existing certificates with stored private keys because some private keys are used for Secure Shell or other purposes and don't have a corresponding certificate.

- A root certificate does not verify

  A common problem is that the root certificate misses the required basicConstraints attribute and thus `gpgsm` rejects this certificate. An error message indicating “no value” is a sign for such a certificate. You may use the `relax` flag in `trustlist.txt` to accept the certificate anyway. Note that the fingerprint and this flag may only be added manually to `trustlist.txt`.

- Error message: “digest algorithm N has not been enabled”

  The signature is broken. You may try the option `--extra-digest-algo SHA256` to workaround the problem. The number N is the internal algorithm identifier; for example 8 refers to SHA-256.

- The Windows version does not work under Wine

  When running the W32 version of `gpg` under Wine you may get an error messages like:

                gpg: fatal: WriteConsole failed: Access denied

  The solution is to use the command `wineconsole`.

  Some operations like gen-key really want to talk to the console directly for increased security (for example to prevent the passphrase from appearing on the screen). So, you should use `wineconsole` instead of `wine`, which will launch a windows console that implements those additional features.

- Why does GPG's –search-key list weird keys?

  For performance reasons the keyservers do not check the keys the same way `gpg` does. It may happen that the listing of keys available on the keyservers shows keys with wrong user IDs or with user Ids from other keys. If you try to import this key, the bad keys or bad user ids won't get imported, though. This is a bit unfortunate but we can't do anything about it without actually downloading the keys.