%# BEGIN BPS TAGGED BLOCK {{{
%#
%# COPYRIGHT:
%#
%# This software is Copyright (c) 1996-2011 Best Practical Solutions, LLC
%#                                          <sales@bestpractical.com>
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%# LICENSE:
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%# This work is made available to you under the terms of Version 2 of
%# the GNU General Public License. A copy of that license should have
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%# WITHOUT ANY WARRANTY; without even the implied warranty of
%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
%# General Public License for more details.
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%# along with this program; if not, write to the Free Software
%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
%# 02110-1301 or visit their web page on the internet at
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%# END BPS TAGGED BLOCK }}}
%# REST/1.0/Forms/ticket/default
%#
<%ARGS>
$id
$changes => {}
$fields => undef
$args => undef
</%ARGS>
<%INIT>
use MIME::Entity;
use RT::Interface::REST;

my $cf_spec = RT::Interface::REST->custom_field_spec(1);

my @comments;
my ($c, $o, $k, $e) = ("", [], {}, 0);
my %data   = %$changes;
my $ticket = RT::Ticket->new($session{CurrentUser});
my @dates  = qw(Created Starts Started Due Resolved Told LastUpdated);
my @people = qw(Requestors Cc AdminCc);
my @create = qw(Queue Requestor Subject Cc AdminCc Owner Status Priority
                InitialPriority FinalPriority TimeEstimated TimeWorked
                TimeLeft Starts Started Due Resolved);
my @simple = qw(Subject Status Priority Disabled TimeEstimated TimeWorked
                TimeLeft InitialPriority FinalPriority);
my %dates  = map {lc $_ => $_} @dates;
my %people = map {lc $_ => $_} @people;
my %create = map {lc $_ => $_} @create;
my %simple = map {lc $_ => $_} @simple;

# Are we dealing with an existing ticket?
if ($id ne 'new') {
    $ticket->Load($id);
    if (!$ticket->Id) {
        return [ "# Ticket $id does not exist.", [], {}, 1 ];
    }
    elsif ( %data ) {
        if ( $data{status} && $data{status} eq 'deleted' && ! grep { $_ ne 'id' && $_ ne 'status' } keys %data ) {
            if ( !$ticket->CurrentUserHasRight('DeleteTicket') ) {
                return [ "# You are not allowed to delete ticket $id.", [], {}, 1 ];
            }
        }
        elsif ( !$ticket->CurrentUserHasRight('ModifyTicket') ) {
                return [ "# You are not allowed to modify ticket $id.", [], {}, 1 ];
        }
    }
    elsif (!$ticket->CurrentUserHasRight('ShowTicket')) {
        return [ "# You are not allowed to display ticket $id.", [], {}, 1 ];
    }
}
else {
    if (!keys(%data)) {
        # GET ticket/new: Return a suitable default form.
        # We get defaults from queue/1 (XXX: What if it isn't there?).
        my $due = RT::Date->new($session{CurrentUser});
        my $queue = RT::Queue->new($session{CurrentUser});
        my $starts = RT::Date->new($session{CurrentUser});
        $queue->Load(1);
        $due->SetToNow;
        $due->AddDays($queue->DefaultDueIn) if $queue->DefaultDueIn;
        $starts->SetToNow;

        return [
            "# Required: id, Queue",
            [ qw(id Queue Requestor Subject Cc AdminCc Owner Status Priority
                 InitialPriority FinalPriority TimeEstimated Starts Due Text) ],
            {
                id               => "ticket/new",
                Queue            => $queue->Name,
                Requestor        => $session{CurrentUser}->Name,
                Subject          => "",
                Cc               => [],
                AdminCc          => [],
                Owner            => "",
                Status           => "new",
                Priority         => $queue->InitialPriority,
                InitialPriority  => $queue->InitialPriority,
                FinalPriority    => $queue->FinalPriority,
                TimeEstimated    => 0,
                Starts           => $starts->ISO,
                Due              => $due->ISO,
                Text             => "",
            },
            0
        ];
    }
    else {
        # We'll create a new ticket, and fall through to set fields that
        # can't be set in the call to Create().
        my (%v, $text);

        foreach my $k (keys %data) {
            # flexibly parse any dates
            if ($dates{lc $k}) {
                my $time = RT::Date->new($session{CurrentUser});
                $time->Set(Format => 'unknown', Value => $data{$k});
                $data{$k} = $time->ISO;
            }

            if (exists $create{lc $k}) {
                $v{$create{lc $k}} = delete $data{$k};
            }
            # Set custom field
            elsif ($k =~ /^$cf_spec/) {
                my $cf = RT::CustomField->new( RT->SystemUser );
                my $cfk = $1 || $2;
                unless($cf->LoadByName( Name => $cfk )) {
                    push @comments, "# Invalid custom field name ($cfk)";
                    delete $data{$k};
                    next;
                }
                $v{"CustomField-".$cf->Id()} = delete $data{$k};
            }
            elsif (lc $k eq 'text') {
                $text = delete $data{$k};
            }
        }

        # people fields allow multiple values
        $v{$_} = vsplit($v{$_}) foreach ( grep $create{lc $_}, @people );

        if ($text) {
            $v{MIMEObj} =
                MIME::Entity->build(
                    From => $session{CurrentUser}->EmailAddress,
                    Subject => $v{Subject},
                    Data => $text
                );
        }

        my($tid,$trid,$terr) = $ticket->Create(%v);    
        unless ($tid) {
            push(@comments, "# Could not create ticket.");
            push(@comments, "# " . $terr);
            goto DONE;
        }

        delete $data{id};
        $id = $ticket->Id;
        push(@comments, "# Ticket $id created.");
        # see if the hash is empty
        goto DONE if ! keys(%data);
    }
}

# Now we know we're dealing with an existing ticket.
if (!keys(%data)) {
    my ($time, $key, $val, @data);

    push @data, [ id    => "ticket/".$ticket->Id   ];
    push @data, [ Queue => $ticket->QueueObj->Name ] 
	if (!%$fields || exists $fields->{lc 'Queue'});
    push @data, [ Owner => $ticket->OwnerObj->Name ]
	if (!%$fields || exists $fields->{lc 'Owner'});
    push @data, [ Creator => $ticket->CreatorObj->Name ]
	if (!%$fields || exists $fields->{lc 'Creator'});

    foreach (qw(Subject Status Priority InitialPriority FinalPriority)) {
	next unless (!%$fields || (exists $fields->{lc $_}));
        push @data, [$_ => $ticket->$_ ];
    }

    foreach $key (@people) {
        next unless (!%$fields || (exists $fields->{lc $key}));
        push @data, [ $key => [ $ticket->$key->MemberEmailAddresses ] ];
    }

    $time = RT::Date->new ($session{CurrentUser});
    foreach $key (@dates) {
	next unless (!%$fields || (exists $fields->{lc $key}));
        $time->Set(Format => 'sql', Value => $ticket->$key);
        push @data, [ $key => $time->AsString ];
    }

    $time = RT::Date->new ($session{CurrentUser});
    foreach $key (qw(TimeEstimated TimeWorked TimeLeft)) {
	next unless (!%$fields || (exists $fields->{lc $key}));
        $val = $ticket->$key || 0;
        $val = "$val minutes" if $val;
        push @data, [ $key => $val ];
    }

    # Display custom fields
    my $CustomFields = $ticket->CustomFields;
    while (my $cf = $CustomFields->Next()) {
        next unless !%$fields
                 || exists $fields->{"cf.{".lc($cf->Name)."}"}
                 || exists $fields->{"cf-".lc $cf->Name};

        my $vals = $ticket->CustomFieldValues($cf->Id());
        my @out = ();
        if ( $cf->SingleValue ) {
            my $v = $vals->Next;
            push @out, $v->Content if $v;
        }
        else {
            while (my $v = $vals->Next()) {
                my $content = $v->Content;
                $content =~ s/'/\\'/g;
                if ( $v->Content =~ /,/ ) {
                    push @out, q{'} . $content . q{'};
                }
                else {
                    push @out, $content;
                }
            }
        }
        push @data, [ ('CF.{' . $cf->Name . '}') => join ',', @out ];
    }

    my %k = map {@$_} @data;
    $o = [ map {$_->[0]} @data ];
    $k = \%k;
}
else {
    my ($get, $set, $key, $val, $n, $s);

    foreach $key (keys %data) {
        $val = $data{$key};
        $key = lc $key;
        $n = 1;

        if (ref $val eq 'ARRAY') {
            unless ($key =~ /^(?:Requestors|Cc|AdminCc)$/i) {
                $n = 0;
                $s = "$key may have only one value.";
                goto SET;
            }
        }

        if ($key =~ /^queue$/i) {
            next if $val eq $ticket->QueueObj->Name;
            ($n, $s) = $ticket->SetQueue($val);
        }
        elsif ($key =~ /^owner$/i) {
            next if $val eq $ticket->OwnerObj->Name;
            ($n, $s) = $ticket->SetOwner($val);
        }
        elsif (exists $simple{$key}) {
            $key = $simple{$key};
            $set = "Set$key";

            next if (($val eq ($ticket->$key||''))|| ($ticket->$key =~ /^\d+$/ && $val =~ /^\d+$/ && $val == $ticket->$key));
            ($n, $s) = $ticket->$set("$val");
        }
        elsif (exists $dates{$key}) {
            $key = $dates{$key};

            # We try to detect whether it should update a field by checking
            # whether its current value equals the entered value. Since the
            # LastUpdated field is automatically updated as other columns are
            # changed, it is not properly skipped. Users cannot update this
            # field anyway.
            next if $key eq 'LastUpdated';

            $set = "Set$key";

            my $time = RT::Date->new($session{CurrentUser});
            $time->Set(Format => 'sql', Value => $ticket->$key);
            next if ($val =~ /^not set$/i || $val eq $time->AsString);

            $time->Set(Format => 'unknown', Value => $val);
            ($n, $s) = $ticket->$set($time->ISO);
        }
        elsif (exists $people{$key}) {
            $key = $people{$key};
            my ($p, @msgs);

            my %new  = map {$_=>1} @{ vsplit($val) };
            my %old  = map {$_=>1} $ticket->$key->MemberEmailAddresses;
            my $type = $key eq 'Requestors' ? 'Requestor' : $key;

            foreach $p (keys %old) {
                unless (exists $new{$p}) {
                    ($s, $n) = $ticket->DeleteWatcher(Type => $type,
                                                      Email => $p);
                    push @msgs, [ $s, $n ];
                }
            }
            foreach $p (keys %new) {
                # XXX: This is a stupid test.
                unless ($p =~ /^[\w.+-]+\@([\w.-]+\.)*\w+.?$/) {
                    $s = 0;
                    $n = "$p is not a valid email address.";
                    push @msgs, [ $s, $n ];
                    next;
                }
                unless ($ticket->IsWatcher(Type => $type, Email => $p)) {
                    ($s, $n) = $ticket->AddWatcher(Type => $type,
                                                   Email => $p);
                    push @msgs, [ $s, $n ];
                }
            }

            $n = 1;
            if (@msgs = grep {$_->[0] == 0} @msgs) {
                $n = 0;
                $s = join "\n", map {"# ".$_->[1]} @msgs;
                $s =~ s/^# //;
            }
        }
        # Set custom field
        elsif ($key =~ /^$cf_spec/) {
            my $cf = RT::CustomField->new( RT->SystemUser );
            $key = $1 || $2;
            if (not $cf->LoadByName( Name => $key )) {
                $n = 0;
                $s = "Unknown custom field.";
            }
            else {
                my $vals = $ticket->CustomFieldValues($cf->id);

                if ( $cf->SingleValue ) {
                    my $old = $vals->Next;
                    if ( $old ) {
                        if ( $val ne $old->Content ) {
                            $old->Delete;
                            ($n, $s) = $ticket->AddCustomFieldValue(
                                 Field => $cf, Value => $val );
                            $s =~ s/^# // if defined $s;
                        }
                    }
                    else {
                        ($n, $s) = $ticket->AddCustomFieldValue(
                             Field => $cf, Value => $val );
                        $s =~ s/^# // if defined $s;
                    }
                }
                else {
                    my @new;
                    my ( $a, $b ) = split /\s*,\s*/, $val, 2;
                    while ($a) {
                        no warnings 'uninitialized';
                        if ( $a =~ /^'/ ) {
                            my $s = $a;
                            while ( $a !~ /'$/ || ( $a !~ /(\\\\)+'$/
                                            && $a =~ /(\\)+'$/ ) ) {
                                ( $a, $b ) = split /\s*,\s*/, $b, 2;
                                $s .= ',' . $a;
                            }
                            $s =~ s/^'//;
                            $s =~ s/'$//;
                            $s =~ s/\\'/'/g;
                            push @new, $s;
                        }
                        elsif ( $a =~ /^q{/ ) {
                            my $s = $a;
                            while ( $a !~ /}$/ ) {
                                ( $a, $b ) = split /\s*,\s*/, $b, 2;
                                $s .= ',' . $a;
                            }
                            $s =~ s/^q{//;
                            $s =~ s/}//;
                            push @new, $s;
                        }
                        else {
                            push @new, $a;
                        }
                        ( $a, $b ) = split /\s*,\s*/, $b, 2;
                    }

                    my %new;
                    $new{$_}++ for @new;

                    while (my $v = $vals->Next()) {
                        my $c = $v->Content;
                        if ( $new{$c} ) {
                            $new{$c}--;
                        }
                        else {
                            $v->Delete();
                        }
                    }
                    for ( @new ) {
                        while ( $new{$_} && $new{$_}-- ) {
                            ($n, $s) = $ticket->AddCustomFieldValue(
                                Field => $cf, Value => $_ );
                            $s =~ s/^# // if defined $s;
                        }
                    }
                }
            }
        }
        elsif ($key ne 'id' && $key ne 'type' && $key ne 'creator') {
            $n = 0;
            $s = "Unknown field.";
        }

    SET:
        if ($n == 0) {
            $e = 1;
            push @comments, "# $key: $s";
            unless (@$o) {
                # move id forward
                @$o = ("id", grep { $_ ne 'id' } keys %$changes);
                $k = $changes;
            }
        }
    }
    push(@comments, "# Ticket ".$ticket->id." updated.") unless $n == 0;
}

DONE:
$c ||= join("\n", @comments) if @comments;
return [$c, $o, $k, $e];

</%INIT>
