# Asterisk Project : Asterisk 13 Configuration_app_agent_pool

Created by wikibot on Aug 08, 2014

# Agent pool applications

This configuration documentation is for functionality provided by `app_agent_pool`.

## Overview

Note

Icon

Option changes take effect on agent login or after an agent disconnects from a call.

## agents.conf

### global

Unused, but reserved.

### agent-id

Configure an agent for the pool.

#### Configuration Option Reference

Option Name | Type | Default Value | Regular Expression | Description
--- | --- | --- | --- | ---
`ackcall` | `Boolean` | `no` | `false` | Enable to require the agent to acknowledge a call.
`acceptdtmf` | `String` | `#` | `false` | DTMF key sequence the agent uses to acknowledge a call.
`autologoff` | `Unsigned Integer` | `0` | `false` | Time the agent has to acknowledge a call before being logged off.
`wrapuptime` | `Unsigned Integer` | `0` | `false` | Minimum time the agent has between calls.
`musiconhold` | `String` | `default` | `false` | Music on hold class the agent listens to between calls.
`recordagentcalls` | `Boolean` | `no` | `false` | Enable to automatically record calls the agent takes.
`custom_beep` | `String` | `beep` | `false` | Sound file played to alert the agent when a call is present.
`fullname` | `String` |  | `false` | A friendly name for the agent used in log messages.

#### Configuration Option Descriptions

##### ackcall

Enable to require the agent to give a DTMF acknowledgement when the agent receives a call.

Note

Icon

The option is overridden by `AGENTACKCALL` on agent login.

Note

Icon

Option changes take effect on agent login or after an agent disconnects from a call.

##### acceptdtmf

Note

Icon

The option is overridden by `AGENTACCEPTDTMF` on agent login.

Note

Icon

The option is ignored unless the ackcall option is enabled.

Note

Icon

Option changes take effect on agent login or after an agent disconnects from a call.

##### autologoff

Set how many seconds a call for the agent has to wait for the agent to acknowledge the call before the agent is automatically logged off. If set to zero then the call will wait forever for the agent to acknowledge.

Note

Icon

The option is overridden by `AGENTAUTOLOGOFF` on agent login.

Note

Icon

The option is ignored unless the ackcall option is enabled.

Note

Icon

Option changes take effect on agent login or after an agent disconnects from a call.

##### wrapuptime

Set the minimum amount of time in milliseconds after disconnecting a call before the agent can receive a new call.

Note

Icon

The option is overridden by `AGENTWRAPUPTIME` on agent login.

Note

Icon

Option changes take effect on agent login or after an agent disconnects from a call.

##### musiconhold

Note

Icon

Option changes take effect on agent login or after an agent disconnects from a call.

##### recordagentcalls

Enable recording calls the agent takes automatically by invoking the automixmon DTMF feature when the agent connects to a caller. See `features.conf.sample` for information about the automixmon feature.

Note

Icon

Option changes take effect on agent login or after an agent disconnects from a call.

##### custom_beep

Note

Icon

Option changes take effect on agent login or after an agent disconnects from a call.

##### fullname

Note

Icon

Option changes take effect on agent login or after an agent disconnects from a call.

### Import Version

This documentation was imported from Asterisk Version SVN-branch-13-r420538